Refund policy

Refund policy

Our promise We want you to love every order from Eudolie. Each item is made to order just for you, so we can't accept returns or exchanges for a change of mind or a wrong size or scent choice. But if anything arrives damaged, defective, or misprinted, we'll make it right.

Damaged, defective, or wrong item Email us at eudolie3@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. Once we confirm it, we'll send a free replacement or give you a full refund to your original payment method, whichever you prefer. You won't need to send the item back.

Lost packages If your tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we'll work with you and the carrier to resolve it.

Cancellations Because production starts quickly, we can cancel an order only if you contact us within 12 hours of placing it.

Refund timing Approved refunds are issued within 5 business days. Your bank may take a few extra days to show it.